The first contact center solution purpose-built for the healthcare industry wins recognition for helping reimagine the patient experience

Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, today announced that Talkdesk Healthcare Experience Cloud^TM has been named the “Best Patient Relationship Management Solution” in the 2022 MedTech Breakthrough Awards.

A first-of-its-kind, Talkdesk Healthcare Experience Cloud is purpose-built to enable healthcare providers to deliver synchronized, personalized, and convenient patient experiences across all digital and voice communication channels. The groundbreaking platform combines next-generation contact center as a service technology with healthcare-specific content, capabilities, integrations, and powerful pre-trained AI to give providers a better way to manage patient interactions, maximize efficiency, empower staff, and improve the patient experience.

In recent years, patients have raised their expectations of healthcare providers, demanding more frictionless and personalized service. This trend, along with the rise in digital health solutions, is transforming the healthcare industry and evolving the contact center into the hub of patient experiences. According to Talkdesk Research^TM, 70% of patient experience professionals view the contact center as a high priority and strategic asset. Additionally, 71% say the digital transformation of their contact center is a top priority.

“To achieve the level of patient engagement in today’s modern healthcare landscape, providers must move beyond traditional call center support built solely around live-agent communication and interactive voice response,” said James Johnson, managing director, MedTech Breakthrough. “Talkdesk Healthcare Experience Cloud breaks through in this area, empowering healthcare consumers to engage with providers more efficiently – whenever, wherever, and however they choose – while also helping to eliminate the fragmented nature of the patient experience by leveraging true omnichannel technology. Congratulations to the Talkdesk team on being our choice for the ‘Best Patient Relationship Management Solution.’”

The mission of the MedTech Breakthrough Awards is to honor excellence and recognize the innovation, hard work, and success in a range of health and medical technology categories, including telehealth, clinical administration, patient engagement, electronic health records, virtual care, medical devices, medical data and many more. This year’s program attracted more than 3,900 nominations from over 15 different countries throughout the world.

About MedTech Breakthrough

Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the MedTech Breakthrough Awards program is devoted to honoring excellence in medical and health related technology companies, products, services and people. The MedTech Breakthrough Awards provide a platform for public recognition around the achievements of breakthrough health and medical companies and products in categories that include Patient Engagement, mHealth, Health & Fitness, Clinical Administration, Healthcare IoT, Medical Data, Healthcare Cybersecurity and more. For more information visit MedTechBreakthrough.com.

About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

Additional Resources

• Explore the revolutionary Talkdesk Healthcare Experience Cloud for Providers
• See Talkdesk as a Leader by Gartner in the 2021 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition
• Hear directly from Talkdesk customers about why they selected Talkdesk CX Cloud^TM and the difference it has made in their contact centers

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About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

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