This support reduces friction of sending logs to New Relic from Amazon Web Services (AWS), allowing customers to quickly understand key insights for performance analytics and troubleshoot network connectivity

New Relic (NYSE: NEWR), the observability company, announced support for Amazon Virtual Private Cloud (Amazon VPC) Flow Logs on Amazon Kinesis Data Firehose to reduce the friction of sending logs to New Relic. Amazon VPC Flow Logs from AWS is a feature that allows customers to capture information about the IP traffic going to and from network interfaces in their Virtual Private Cloud (VPC). With New Relic support for Amazon VPC Flow Logs, both AWS and New Relic customers can quickly gain a clear understanding of a network’s performance and troubleshoot activity without impacting the network throughput or latency.

Network telemetry is challenging even for network engineers. To unlock cloud-scale observability, engineers need to explore VPC performance and connectivity across multiple accounts and regions to understand if an issue started in the network or somewhere else. To solve this, New Relic has streamlined the delivery of Amazon VPC Flow Logs by allowing engineers to send them to New Relic via Kinesis Data Firehose, which reliably captures, transforms, and delivers streaming data to data lakes, data stores, and analytics services. With New Relic’s simple “add data” interface, it only takes moments to configure Amazon VPC Flow Logs using the AWS Command Line Interface (AWS CLI) or an AWS CloudFormation template. Instead of digging through raw logs across multiple accounts, any engineer can begin with an Amazon Elastic Compute Cloud (Amazon EC2) instance they own and begin to explore the data that matters, regardless of the AWS account or AWS Region.

“New Relic continues to invest in our relationship with AWS. Helping customers gain visibility into their cloud networking environment increases their overall application observability,” said Riya Shanmugam, GVP, Global Alliances and Channels at New Relic. “Our support for Amazon VPC shows our commitment to enhancing our joint customers’ observability experience.”

“AWS is delighted to continue our strategic collaboration with New Relic to help customers innovate and migrate faster to the cloud,” said Nishant Mehta, Director of PM – EC2 and VPC Networking at AWS. “New Relic’s connected experience for Amazon VPC Flow Logs, paired with the simplicity of using Kinesis Data Firehose, enables our joint customers to easily understand how their networks are performing, troubleshoot networking issues more quickly, and explore their VPC resources more readily.”

With the New Relic support for Amazon VPC Flow Logs on Kinesis Data Firehose, customers can:

• Monitor and alert on network traffic from within New Relic.
• Visualize network performance metrics such as bytes and packets per second, as well as accepts and rejects per second across every TCP or UDP port.
• Explore flow log deviations to look for unexpected changes in network volume or health.
• Diagnose overly restrictive security group rules or potentially malicious traffic issues.

”Our architecture contains above 200 microservices running on AWS. When something goes wrong, we need to find the root cause quickly to put out what we at Gett term as ‘fires,’” said Dani Konstantinovski, Global Support Manager at Gett. “With New Relic capabilities we can identify the problem, understand exactly what services were affected, what’s the reason, and what we need to do to resolve it. New Relic gives us this observability—it helps us to provide better service for our customers.”

“Proactively managing customer experience is essential to all businesses that provide part or all of their services through applications. Therefore it’s essential for engineers to have a clear understanding of their network performance and have the data needed to troubleshoot activity before it impacts customers. Also, the quality of the data is fundamental to making good decisions,” said Stephen Elliot, IDC Group Vice President, I&O, Cloud Operations and DevOps. “Solutions that ensure fast delivery of high-quality data provide engineers with the ability to act quickly and decisively with confidence, saving businesses from the costs associated with negative customer experiences.”

The New Relic support for Amazon VPC Flow Logs on Kinesis Data Firehose is available to all New Relic Full Platform users. For more information, check out our blog post, or visit www.newrelic.com.

About New Relic

As a leader in observability, New Relic empowers engineers with a data-driven approach to planning, building, deploying, and running great software. New Relic delivers the only unified data platform that empowers engineers to get all telemetry—metrics, events, logs, and traces—paired with powerful full stack analysis tools to help engineers do their best work with data, not opinions. Delivered through the industry’s first usage-based consumption pricing that’s intuitive and predictable, New Relic gives engineers more value for the money by helping improve planning cycle times, change failure rates, release frequency, and mean time to resolution. This helps the world’s leading brands including Adidas Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg, GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and World Fuel Services (WFS) improve uptime, reliability, and operational efficiency to deliver exceptional customer experiences that fuel innovation and growth. www.newrelic.com.

Forward-looking statements

This press release contains “forward-looking” statements, as that term is defined under the federal securities laws, including but not limited to statements regarding new functions of New Relic platform or products, including any anticipated benefits, results and future opportunities related thereto. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause New Relic’s actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect New Relic’s financial and other results and the forward-looking statements in this press release is included in the filings New Relic makes with the SEC from time to time, including in New Relic’s most recent Form 10-Q, particularly under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations.” Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at http://ir.newrelic.com or the SEC's website at www.sec.gov. New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

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