Leading dispute technology specialists, Chargebacks911, today announces the appointment of financial services powerhouse and sales expert Robert Hoover, as VP of Business Development. In his new role, Robert will be responsible for executing businesses strategy, identifying opportunities in the marketplace, and growing the company’s client base.

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Robert Hoover, VP of Business Development at Chargebacks911 (Photo: Business Wire)

Robert is no stranger to landing significant accounts, having won two of the largest airlines in previous roles, along with hotels, online travel agencies, amusement parks and ticketing companies. He will bring his expertise in these areas, in particular, to concentrate on strategic merchant accounts to bolster Chargebacks911’s business.

Robert brings with him more than 25 years of experience in financial services, along with 15 years working in sales at Forter, where he served as Strategic Account Executive, and Director of Sales at Accertify. He has a long history with American Express, with roles ranging from Senior Manager of Sales, Director of Strategy & Analysis and Director of Reengineering. At American Express, Robert won the President’s Club Award, with successes including signing Cardinal Pharma, one of the ‘big three’ US pharmaceutical distributors.

During his tenure with Accertify, Robert solidified his position as a business development workhorse, having been recognized as the company’s number one salesperson. He refined his experience in the finance arena, selling an SaaS-based solution for fraud prevention, chargeback management, and a payment gateway in a Card Not Present environment for payment and non-payment related transactions to C-level executives at Fortune 500 companies. He signed deals with global brands, including American Airlines, General Motors, Walt Disney, Federal Reserve Bank, and Barnes & Noble.

Robert’s proven know-how and successes will be invaluable to Chargebacks911. He aims to target small to mid-sized companies as he beds into his new role, while laying the foundations for strategic wins later down the line to support the company’s long term growth plans.

Robert Hoover, VP of Business Development at Chargebacks911, comments: “While I have worked broadly in the sector and more recently specialized in fraud prevention, it’s an honor to be working with such an established and well thought of company as Chargebacks 911. I look forward to getting stuck in and working with a robust platform that far surpasses others in the market, and introducing it to verticals that are yet to benefit from its comprehensive offering.”

He adds: “Not only do I think the product is an exciting one to work with, I feel the same about the company itself. It hits the sweet spot of being a well-established player in the field with exciting technology that refuses to rest on its laurels as it is consistently innovating and driving change within the industry.”

David Jimenez, Chief Revenue Officer at Chargebacks911, said: “Digital payments now touch every industry; with covid forcing a significant shift to online and Card Not Present transactions. With the benefits of E-commerce, every company must also accept that in turn they will be faced with disputes and chargebacks. This is where Robert will step in, flexing his vast expertise in sales, payments and strategy, to support them with an industry-leading platform and second to none expertise that can transform their operations.

To learn more about Chargebacks911, visit: https://chargebacks911.com/

ENDS

About Chargebacks911

Founded in 2011, Chargebacks911 is the first global company fully dedicated to mitigating chargeback risk and eliminating chargeback fraud. As industry-leading innovators, Chargebacks911 is credited with developing the most effective strategies for helping businesses manage disputes and reduce loss in various industries and sectors within the payments space.

Chargebacks911 provides comprehensive SaaS solutions that are highly scalable for managing chargebacks, handling services and fraud strategy management. The company helps decrease the negative impact of chargebacks and provides real-time API connectivity and insights, thereby improving revenue retention using data-driven technology to help ensure sustainable growth for every member of the payment channel.

Chargebacks911’s unparalleled category experience and patented Intelligence Source Detection (ISD™) technology identifies the true source of chargebacks, automatically remediates fraudulently filed disputes, safeguards reputations, monitors feedback 24/7 and provides insight to proactively prevent future fraud. www.chargebacks911.com

About Fi911

Fi911 supports financial institutions with innovative back-office automation technologies created specifically for banking and financial institutions. By supporting direct communications between FIs and their ecosystems, the company’s scalable payment product suite offers features that range from fast, flexible merchant onboarding to highly transparent and feature-rich client portals.

Fi911’s proprietary DisputeLab™ helps resolve chargeback disputes faster and more efficiently by utilizing next generation technology that leverages a robust rule engine and highly scalable microservices specifically designed to optimize each step in the dispute cycle. The company’s unified platform also provides threat detection, reconciliation, risk management tools, and the ability to generate commissions and ISO pay-outs directly through the system.

Established by the dispute experts at Chargebacks911®, Fi911 offers global reach and expertise, and customized training and support from recognized industry leaders. https://fi911.com/

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