Blumberg Advisory Group has released a white paper sharing insights and innovations from a recent Executive Roundtable on service lifecycle management (SLM).
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The new white paper underlines the growing importance of SLM for digital transformation in the field service and aftermarket services industry while exploring the challenges and strategies that look set to define progress in the coming years. The Roundtable discussion was led by Michael Blumberg - President of the Advisory Group - with participants including representatives from Dell, IBM, Super Micro, Nokia, and Flock Safety among others.
More details can be found at https://www.blumbergadvisor.com/redefining-service-excellence
The white paper covers the challenges of integrating AI and the IoT for predictive and optimized service delivery, using advanced technology to manage a service's entire lifecycle from inception to retirement. AI, in particular, is enabling non-technical staff to handle technical problems that were previously beyond their competencies.
Blumberg says that discussions highlighted the need to view SLM through the lens of customer experience and the importance of asset management in supporting a company's financial growth and survival.
Key points include the need for SLM to be aligned with broader business objectives and the importance of connecting service models with product lifecycles. Discussions underlined the need for continuous innovation and the associated investment needed to fund research, development, and adoption of emerging technologies.
The shift towards AI-enabled processes exemplifies a global trend toward data-driven decision-making away from traditional digitization. Michael Blumberg notes his organization's prediction that AI in SLM platforms will cut resolution times by 50% by 2027.
While machine learning progress has been rapid in the field service sector, challenges remain in the integration of disparate systems and processes. As Pavan Agarwal from Super Micro elaborated, “Integration isn’t just about technology; it's about aligning people and processes across various silos.”
The white paper highlights how change management requires cultural and organizational shifts - for example, traditionally product-centric organizations transitioning to a service-oriented approach - to successfully integrate AI and IoT into business models.
“Insights from industry leaders during the roundtable discussion have highlighted the importance of a strategic, data-driven, and customer-centric approach to SLM, “ says Blumberg. “It's essential for companies to adapt to maintain competitiveness and respond effectively to shifting customer and market demands.”
For more information, go to https://www.blumbergadvisor.com/redefining-service-excellence
Contact Info:
Name: MICHAEL ROBERT BLUMBERG
Email: Send Email
Organization: Blumberg Advisory Group
Address: 2222 Matts Way, Warrington, PA 18976, United States
Website: https://www.blumbergadvisor.com/
Source: PressCable
Release ID: 89131385
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