Bigly Sales, Inc. - a US company specializing in AI-powered CRM solutions - releases updated guidance on navigating Telephone Consumer Protection Act (TCPA) regulations in the wake of advancing AI call center and chatbot technology.
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The updates explore the importance of using legally sound opt-in and consent language to protect business owners and safeguard their customers' private data and rights. The guidance reflects Bigly's expertise in helping small businesses, entrepreneurs, and sole traders incorporate compliant AI technology into their enterprise models, driving increased efficiency and productivity without the need for costly human resources.
More details can be found at https://biglysales.com/blog/
Bigly highlights the growing role of AI in providing faster, targeted assistance in the field of customer service. In a sector that was commonly blighted by long wait times and consumer frustration, AI offers a cost-effective and personalized solution. While the benefits are clear, the Federal Communications Commission has implemented new guidelines that narrow the window of compliance for businesses adopting AI for call center operations.
The TCPA regulates the use of automated calls, restricting outbound communications that feature an artificial or pre-recorded voice without the prior consent of the recipient, identification and disclosure information, and opt-out methods for any telemarketing offers.
Bigly's blog series suggests that the use of voice bot technology can reduce costs by as much as 90%. Chat or voice bot software helps to shoulder the burden of initial customer queries, gathering information, and resolving or reassigning relevant requests to human agents. The technology reduces the workload of call center teams, making communications more efficient and driving increased customer satisfaction.
While there is concern that AI will completely usurp the need for humans in customer service, Bigly believes that a new chapter of robot-human interaction is underway which will ultimately improve service delivery.
A spokesperson says, “The integration of AI and customer service robots into call centers is more than a technological upgrade—it is a strategic enhancement that reshapes how businesses interact with their customers. The key to successful integration lies in balancing technology with the irreplaceable human touch that customers value.”
The Bigly AI platform empowers users to integrate machine learning technology into every area of their business from live sales, customer support, and website building to training and call-answering services.
For more information, go to https://biglysales.com/
Contact Info:
Name: Thomas Ryan
Email: Send Email
Organization: Bigly Sales, Inc.
Address: 11197 Blackhawk Blvd. , Davie, FL 33328, United States
Phone: +1-561-254-4007
Website: https://biglysales.com/
Source: PressCable
Release ID: 89129238
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